On September 4, CYG ET Co., Ltd. (hereinafter referred to as "CYG ET") successfully passed the certification audit for the national standard GB/T 27922-2011 Evaluation System for After-Sales Service of Products, and was awarded the Five-Star After-Sales Service System Certification.

The GB/T 27922-2011 standard focuses on evaluating after-sales service for products, with customer satisfaction at its core. It comprehensively considers various aspects such as service systems, complaint handling, and overall service framework. The standard advocates for the construction of a service culture, reinforcing a customer-centric philosophy that is integrated into the company’s values and strategy. It requires enterprises to build comprehensive service processes that emphasize timeliness, professionalism, innovation, and understanding customer needs, optimizing user experience through rapid responses, professional teams, innovative models, and personalized solutions.

CYG ET has always been customer demand-oriented, committed to delivering high-quality after-sales service. Achieving the five-star after-sales service system certification not only recognizes the company’s long-standing dedication in the after-sales service sector but also provides a comprehensive affirmation of its service quality and capabilities.

In the future, CYG ET will continue to steer its efforts based on customer needs, set five-star service as its standard, further enhance the construction of its after-sales service system, strictly adhere to the requirements of GB/T 27922-2011, continually improve the professional competence of its service team, optimize service processes, and actively introduce advanced service concepts and technologies to provide customers with more personalized and diversified service solutions.

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